How to Request Civil Documents from PSA: Complete Guide to Birth Certificate, Marriage Certificate, Death Certificate, CENOMAR & CENODEATH

8 minute read | Updated at Saturday, Jul 19, 2025

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Last updated: July 19, 2025

Need important civil documents like your birth certificate, marriage certificate, or death certificate? The Philippine Statistics Authority (PSA) makes it easier than ever to request these essential documents. Whether you’re applying for a passport, getting married, or handling legal matters, this comprehensive guide will walk you through the process of obtaining your civil registry documents both online and in person.

What Are PSA Civil Documents?

The Philippine Statistics Authority (PSA) issues official civil registry documents that serve as authenticated proof of vital life events. These documents are required for various legal, educational, and personal transactions in the Philippines and abroad.

Types of PSA Civil Documents Available

  1. Birth Certificate - Official record of birth containing personal details, parents’ information, and place of birth
  2. Marriage Certificate - Official record of marriage between two individuals
  3. Death Certificate - Official record of death containing details about the deceased
  4. Certificate of No Marriage Record (CENOMAR) - Document certifying that no marriage record exists for a person
  5. Certificate of No Death Record (CENODEATH) - Document certifying that no death record exists for a person

Method 1: Online Ordering Through PSA Serbilis

The most convenient way to request PSA civil documents is through the official PSA Serbilis website at www.psaserbilis.com.ph .

How PSA Serbilis Works

PSA Serbilis operates with 3 easy steps:

  1. Application Entry - Fill out the online application for your choice of certificate
  2. Payment - Pay through accredited payment channels
  3. Delivery - Wait for delivery

Online Request Options and Pricing

PSA Serbilis offers several delivery options with different pricing:

1. Home/Office Delivery (Domestic)

  • Birth, Marriage, Death Certificates: ₱365.00 per copy
  • CENOMAR and CENODEATH: ₱420.00 per copy
  • Fees are inclusive of processing, delivery, and government taxes, including ₱30.00 Documentary Stamp Tax per copy issued

2. Pick-up at PSA Outlet

  • Birth, Marriage, Death Certificates: ₱155.00 per copy
  • CENOMAR and CENODEATH: ₱210.00 per copy
  • Can be paid either online or at the PSA outlet

3. Foreign Delivery

  • Birth, Marriage, Death Certificates: USD 20.30 per copy
  • CENOMAR and CENODEATH: USD 25.30 per copy

4. Government Agency E-Copy Request

  • Birth, Marriage, Death Certificates: ₱300.00 per copy
  • CENOMAR and CENODEATH: ₱360.00 per copy

5. Viewable Online Copy

  • ₱130.00 for birth/marriage/death certificates and ₱185.00 for CENOMAR/CENODEATH, viewable for 60 days through an access code
  • Payment must be made in person by the document owner at any PSA CRS outlet

Payment Methods

PSA Serbilis uses the online payment facility of PesoPay for home delivery requests. For PSA outlet pickups, Philippine Statistics Authority uses the online payment facility of Maya

Who Can Request Documents

Birth Certificates

Only the following are authorized to receive birth certificates:

  • The owner himself or through a duly authorized representative
  • His/her spouse, parent, direct descendants, guardian, or institution legally-in-charge of him/her, if minor
  • The court or proper public official whenever absolutely necessary in administrative, judicial or other proceedings to determine the identity of a person

Other Documents

Similar authorization rules apply to marriage certificates, death certificates, CENOMAR, and CENODEATH requests.

Step-by-Step Online Application Process

  1. Visit the Official Website: Go to www.psaserbilis.com.ph
  2. Select Document Type: Choose from Birth Certificate, Marriage Certificate, Death Certificate, CENOMAR, or CENODEATH
  3. Fill Out Application Form: Provide accurate personal information
  4. Choose Delivery Option: Select between home delivery or PSA outlet pickup
  5. Make Payment: Use the available online payment methods
  6. Wait for Processing: Track your request through the system
  7. Receive Your Document: Either through delivery or pickup

Important Notes for Online Applications

  • You must be of legal age to make a PSA online application request
  • All requests submitted via PSA Serbilis and paid through the available payment channels will undergo processing under the Civil Registry System of PSA, whether requests result to positive issuances or certifications (negative)
  • Returned mail delivery is also considered as rendered service, including wrong mailing address provided by requester

Method 2: Personal Visit to PSA Field Offices

For those who prefer in-person transactions or need immediate assistance, you can visit any PSA Civil Registration Service (CRS) outlet nationwide.

PSA Field Office Locations

The PSA has regional and field offices across the Philippines, including major locations in Metro Manila and provincial areas. Some key PSA CRS outlets include:

Metro Manila Locations

  • PSA Complex – Central Outlet: CRS Building, PSA Complex, East Avenue, Diliman, Quezon City
  • Makati City: 5F Ayala Malls Circuit, Hippodromo St., Brgy. Carmona, Makati City
  • Muntinlupa City: 4th Floor Ayala Malls South Park, National Road, Alabang, Muntinlupa City
  • Pasig City: Pasig City Hall, Caruncho Ave., Brgy. San Nicolas, Pasig City

For a complete list of PSA field offices nationwide, visit the official PSA directory at https://psa.gov.ph/directory .

Requirements for In-Person Applications

When visiting a PSA office, bring the following:

  • Valid government-issued ID
  • Duly accomplished application form
  • Payment for the required fees
  • Additional documents as required for specific requests

Processing Time

  • Regular service: 3-7 working days
  • Expedited service: 1-2 working days (if available)

Special Cases and Solutions

Negative Certification Results

When you request for a copy of a PSA document and you are given a Negative Results Certification instead, it means that the PSA could not find that certificate in its database

Common reasons and solutions:

1. Local Civil Registry Has Your Record

The LCR has your birth, marriage, or death registration, but did not forward it to the PSA for certification. Visit the Local Civil Registry (LCR) to request an endorsement letter for your record to be submitted to the PSA

2. Late Registration Required

File a Late Registration of Birth (or marriage or death) at the LCR so that a new record can be created. Submit the necessary documents for late registration (e.g., valid IDs, affidavits, etc.)

3. Lost or Destroyed Records

Your record was lost, possibly due to calamities like fire or flooding, or it may have been destroyed or misplaced. The LCR will recreate a new copy of your birth certificate and submit it to the PSA for encoding and certification

Electronic Endorsement Request

If you were advised by PSA to go to the LCR and go through endorsement, you can fill out an Electronic Endorsement Request Form online (free of charge), print it and then present it to the concerned Local Civil Registry Office together with the Negative Certification from PSA

Tips for Smooth Document Processing

1. Ensure Accurate Information

Double-check all personal details before submitting your application to avoid delays or rejections.

2. Keep Your Receipt

Always save your payment receipt and transaction reference number for tracking purposes.

3. Allow Processing Time

Don’t wait until the last minute to request documents. Allow adequate time for processing and delivery.

4. Verify Delivery Address

For home delivery, ensure your address is complete and accurate to avoid returned mail.

5. Check Document Requirements

Different institutions may require specific types of PSA documents, so verify requirements beforehand.

Benefits of PSA Serbilis Online System

  1. Convenience: Request documents from anywhere with internet access
  2. 24/7 Availability: Submit applications anytime
  3. Nationwide Delivery: Documents delivered to your doorstep anywhere in the Philippines
  4. Secure Transactions: Safe and encrypted payment processing
  5. Time-Saving: No need to queue at PSA offices
  6. Tracking: Monitor your application status online

When You Need These Documents

Birth Certificate

  • Passport applications
  • School enrollment
  • Employment requirements
  • Marriage applications
  • Government benefits
  • Bank account opening

Marriage Certificate

  • Spouse visa applications
  • Insurance beneficiary designation
  • Property transactions
  • Legal name changes
  • Immigration purposes

Death Certificate

  • Insurance claims
  • Property inheritance
  • Government benefits for survivors
  • Legal proceedings
  • Cemetery records

CENOMAR

  • Marriage applications (to prove single status)
  • Immigration requirements
  • Legal proceedings
  • Employment abroad

CENODEATH

  • Legal proceedings
  • Insurance claims
  • Property matters
  • Immigration purposes

Frequently Asked Questions

How long does delivery take?

Metro Manila orders typically arrive in 3 to 4 working days while provincial orders take up to 3 to 8 working days to arrive

Can I authorize someone else to get my documents?

Yes, but proper authorization letters and valid IDs are required for both the applicant and the representative.

What if my document has errors?

You’ll need to file a petition for correction with the Local Civil Registry Office where the event was registered.

Are PSA documents from Serbilis authentic?

Yes, all documents issued through PSA Serbilis are official and authenticated by the PSA with security features.

Data Privacy and Security

PSA Serbilis is committed to protecting your privacy and complies with the Data Privacy Act of 2012. Personal information is only used for processing your civil registry document requests and is not shared with unauthorized parties

Conclusion

Obtaining PSA civil documents has never been more convenient thanks to the PSA Serbilis online system and the extensive network of PSA field offices. Whether you choose the convenience of online ordering with home delivery or prefer the traditional in-person approach, the PSA provides multiple options to suit your needs.

For urgent requirements, consider using the online system for faster processing, while those who need assistance or have complex cases may benefit from visiting a PSA office in person. Remember to always use official channels like PSA Serbilis (www.psaserbilis.com.ph ) to ensure you receive authentic, legally recognized documents.

Sources

  1. PSA Serbilis Official Website. Available at: https://www.psaserbilis.com.ph
  2. PSA Birth Certificate Request Page. Available at: https://www.psaserbilis.com.ph/Census/BirthCertificate
  3. PSA Marriage Certificate Request Page. Available at: https://www.psaserbilis.com.ph/Census/MarriageCertificate
  4. PSA Online Application Information. Available at: https://www.psaserbilis.com.ph/Census/OnlineApplication
  5. Philippine Statistics Authority Directory. Available at: https://psa.gov.ph/directory
  6. Embassy of the Republic of the Philippines. “Philippine Statistics Authority (PSA) Certificates.” Available at: https://philippineembassy-dc.org/philippine-statistics-authority-psa-certificates/
  7. PSA CRS Outlets Directory. Available at: https://psahelpline.ph/blogs/psa-outlets-and-where-to-find-them
  8. Government PH. “PSA Field Offices Email Addresses and Contact Numbers.” Available at: https://governmentph.com/psa-field-offices/

For the most current information, fees, and processing times, please visit the official PSA Serbilis website at www.psaserbilis.com.ph or contact your nearest PSA field office.